Due to confidentiality and privacy regulations, we can only accept enquiries from other organizations. Please raise this case with your bank or local authorities, so they can start the relevant procedures that will allow us to investigate this matter from our end.

Hi there! Our support team is handling with a higher number of requests now but as soon as possible an agent will be in touch with you via in-app chat so please allow them a bit more time, team will surely respond. We apologise for the long waiting time!

Maybe you can educate your customer helpdesk there… Two hours of my life I won’t be getting back on the phone to them! Very poor Service and knowledge. Please do better…